Teenline began at the Southern Consortium for Children and was contracted to a local certified mental health agency to field calls from around the region, and teens, when appropriate, were directed to resources in their respective locale. Over a ten-year period Teenline users averaged 150 calls per month with most of the calls classified as "non-emergency" and teens asking a range of questions. Teenline quickly became known as a number to call to get an answer to a "burning" question, or simply a place where "I can be heard," but also a place to call in a real time of crisis.